If you do not fully agree to these Terms and any other terms and conditions posted or linked to any Site, you are not authorized to access or otherwise use the Site. Under these Terms, "use" or "access" of the Site specifically includes any direct or indirect access or use of the Site or any cached version of the Site and any direct or indirect access or use of any information or content on the Site, regardless of how obtained and the term "Site" includes, without limitation, any cached version thereof.
This Site is operated by CV. Elite Estates, registered in Badung, Bali, Indonesia.
Unless otherwise specified, the entity controlling the Site you are accessing is referred to herein as “Luingo”, “platform” ,“we,” “us” or “our”. The term "you" and “user” refers to the user visiting the Site and/or requesting a reservation on this Site, or to our customer service. The Term “provider” refers to the company and/or owner offering accommodation or services on this Site. You should read through all the Terms carefully. The Terms constitute a legally binding agreement between you and Luingo Ltd. If you arrived on the Site after having been re-directed or otherwise clicking on another website, you agree that these Terms shall govern your use of this Site.
Luingo is a global business providing online travel search services (including but not limited to accommodation, flight and tour comparisons) and other travel related services to users through our website, apps and other platforms.
We are not a travel agent and are not responsible for providing, or for setting or controlling the prices applicable to any of the listed products which you may search for, find on and/or book through Luingo. We do not own or manage nor can we contract for any vacation rental property, tour operation, airline listed on this site. All such third-party products are provided by independent villa owners/management companies, airlines, hotels, tour operators or other third parties and are subject to the terms and conditions imposed by those third parties.
Luingo may offer online booking services or other related tools and services to allow users to communicate with each other to enter into a rental or service agreement or other transactions.
Luingo is a travel agent and are not responsible for the provided accommodation, tour or flight option and/or for setting or controlling of the prices displayed. We provide a platform to connect businesses and customers to create a reservation.
Luingo displays prices set by the providers. Users can see this prices converted into several currencies. Luingo establishes this exchange rates on a daily bases through the service of third party services such as YAHOO (www.yahoo.com) without any mark-up or fees.
User are able to pay via bank transfer, paypal or credit card.
Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool, service or product offered on the Site and any transaction they enter into on the Site or in connection with their use of the Site.
The provider agree that they are responsible for and agree to tolerate all laws, rules or regulations applicable to the listing of their rental property or travel business and the conduct of their rental business, including but not limited to any and all laws, rules, regulations or other requirements relating to taxes, credit cards, data and privacy, permits or license requirements, zoning laws, safety compliance and compliance as applicable.
Users and provider are granted a limited, revocable non-exclusive license to access the Site and the content and services provided on the Site solely for the purpose of advertising a property or service, searching for a property, purchasing or researching (for the purpose of inquiring about purchasing) any of the products or services offered on any Site, participating in an interactive area hosted on the Site or for any other purpose clearly stated on a Site, all in accordance with the Terms. Any use of the Site that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited.
Unauthorized uses of the Site also include, without limitation, those listed below. You agree not to do any of the following, unless otherwise previously and specifically agreed to by us:
If you are aware of, or experience, any content, activity or communication through or in connection with the Site that appears to be in violation of the above restrictions, or in violation of any other provision of these Terms, we ask that you please inform us by contacting us as set forth under "Contact Us," below.
We are not responsible for the content and the information posted by the providers. We are not liable to pre-screen content posted on the Site by the providers or users whether directly contributed by the user or contributed by us or a third party on behalf of the user, including, without limitation, property listings, reviews of a rental property or a traveler, participation in an interactive community, forum or blog or any other content provided by a user to the Site. We are not responsible for user-contributed contents, this includes information that a user or any other person provided to a third party website or mobile application that is then provided to our Site by a tool we offer or any other exchange of user-contributed content we have authorized.
Users remain responsible for reviewing their provider-contributed content to ensure it is accurate and not misleading.
All property listings, tour services and flights on the Site are the sole responsibility of the providers (who may be the owner/property manager or duly authorized agent of the owner) and we specifically disclaim any and all liability arising from the alleged accuracy of the listings, reviews or any alleged breaches of contract on a user's part. Provider are solely responsible for keeping their property/business information up-to-date on the Site, including, but not limited to, any and all representations about any property, its amenities, location, tour routes, price and its availability for a specific date or range of dates. We do not represent or warrant that any of the copy, content, traveler or property reviews, guest book entries, property location, suitability, pricing or availability information published on the Site is accurate or up-to-date even in the case where travelers have searched for specific dates or types of properties.
We also may from time to time create new descriptions or otherwise change the location or geographic descriptions we use to identify properties in their listings and search results. Consequently, we may change the location or geographic description associated with any property listing at any time without notice. However, we assume no responsibility to verify property listing content or the accuracy of the location. Provider are solely responsible for ensuring the accuracy of location (Lon/Lat), geographic and other content and location or geographic descriptions and agree to promptly correct (or contact us to correct) any inaccuracy and users are solely responsible for verifying the accuracy of such content and descriptions.
Luingo offers tools or services that allows us to access or use any profile or other information about you that you have provided to Facebook or another third-party website and you decide to use such tool or service, you acknowledge and agree that the information or content that is a part of your Social Media Site profile, which you have designated as “public” may be accessed and used by us in connection with the Site.
We respect the intellectual property rights of others, and Luingo does not permit or tolerate the posting of any content on the Site that infringes any person's copyright. We will terminate, in appropriate circumstances, a provider or user who is the source of repeat infringement of copyright. Should you become aware of such copyright infringement please contact us at firstname.lastname@example.org.
This Site may contain links and pointers to other Internet sites, resources and sponsors of the Site. Links to and from the Site to other third-party sites, maintained by third parties, do not constitute an endorsement by us of any third parties, the third-party sites or the contents thereof. We may also provide tools to allow interaction between the Site and a third-party site, such as a Social Media Site. We are not responsible in any way for such third-party sites or resources and your use of such sites and resources will not be governed by these Terms.
In no event will Luingo, or its subsidiaries, affiliates, officers, directors, consultants, agents and/or employees or any third-party provider of a service or tool offered be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from (a) our site, (b) these terms, (c) any breach of these terms by you or a third party, (d) use of the site, tools or services we provide, or any third party provider provides, related to the business we operate on the site, by you or any third party (e) any user-contributed content, (f) interaction between our site and any third party site, including without limitation a social media site, facilitated by a tool or service on our site and/or (g) any actual or attempted communication or transaction, including without limitation, any payment transaction (even if we or any third party provider receives a fee in connection therewith) between users, in each case, even if we have been advised of the possibility of such damages. these limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) strict liability, (4) tort, (5) negligence, or (6) any other cause of action, to the maximum extent such exclusion and limitations are not prohibited by applicable law.
If you are dissatisfied with the site, you do not agree with any part of the terms, or have any other dispute or claim with or against us, any third party provider or any user of the site with respect to these terms or the site, then your sole and exclusive remedy against us is to discontinue using the site. In all events, our liability, and the liability of any member of the Luingo, to you or any third party in any circumstance arising out of or in connection with the site is limited to the greater of (a) the amount of fees you pay to us in the twelve months prior to the action giving rise to liability or (b) IDR 1.000.000 in the aggregate for all claims.
In addition to being bound by the terms set forth above, providers who advertise on the Site are also bound by the following terms, which are in addition to any other terms agreed to in connection with purchasing or renewing a listing.
Our services may only be used by providers who can form legally binding contracts under applicable law. If you are registering as a business entity, you represent that you have the authority to bind the entity to these Terms. Each member represents and covenants that all information submitted to us and to the Site during such provider’s registration with the Site shall be true and correct. Each member further agrees to promptly provide notice to the Site by contacting us as provided above under “Contact Us” regarding any updates to any such contact information previously submitted by such member to the Site.
Each provider represents and covenants that it owns and/or has all necessary rights and authority to offer for rent and to rent the property or operate the tour business listed by such provider.
Upon our request, each provider agrees to promptly provide to us such proof of personal identification, proof that the condition, location, or amenities associated with the property are accurately described in the listing, proof of ownership of the property listed on the Site, and/or proof of authority to list the property. If you are a tenant who is listing a home, condominium, or apartment, please refer to your rental contract or lease, or contact your landlord, prior to listing the property to determine whether your lease or contract contains restrictions that would limit your ability to list your room, home, condominium or apartment. Listing your home may be a violation of your lease or contract and could result in legal action against you by your landlord, including possible eviction.
All content and copy edits submitted by providers are subject to review and approval by us in our sole discretion. We reserve the right to refuse to publish any content that we determine in our sole discretion does not meet these Terms or is otherwise unacceptable to us. However, we assume no duty to review content and we shall not have any liability for any loss or damage resulting from the design or positioning of the copy, properties, content and/or photographs or any change made to any content, photograph or copy submitted by any member. All content must meet these Terms. We reserve the right to edit content submitted to the Site in a non-substantive manner solely to ensure that the content complies with our formatting requirements. Members are responsible for reviewing and ensuring that any content displayed on the Site appears as the member intended.
Photographs should portray the vacation rental or tour operation as the main subject of the photograph and may not include children or adults if you do not have their legal consent or any information or images that would violate the privacy rights, intellectual property rights (including but not limited to copyright rights) or any other rights of a third party. We reserve the right to not display or to remove any photographs that we determine, in our sole discretion, do not meet these Terms or are otherwise unacceptable to us. By submitting a photograph to us, the provider represents and warrants that (a) it holds all intellectual property rights (including but not limited to all copyright rights), (b) that any people in the photograph have given permission for their likeness to be displayed in an online advertisement on the Site, (c) that the photograph accurately and fairly represents the subject of the photograph and has not been altered in any manner that would mislead a viewer of that photograph.
We reserve the right to refuse hypertext links to, or addresses of, other web sites from providers' pages, and to remove links or web addresses without notice at our sole discretion. Further, we reserve the right to charge for hypertext links at any time.
Each listing must relate to an individual and uniquely identified property, unless you purchased a listing package that expressly allows for substitution of properties. This means that:
Payment for subscription listings must be made to us in U.S. Dollars paid by major credit. Any subscription shall automatically renew at the expiration of the then-current term for an additional term of the same duration as the previous term and at the then-current non-promotional subscription rate. The automatic renewal feature allows your service to remain uninterrupted at the expiration of your then-current term.
If you wish to turn off auto-renewal or cancel your subscription, you must contact us on email@example.com at least five (5) days prior to expiration of the then-current term. If your subscription does not auto-renew or expires at the end of your then-current subscription term and you desire to renew your subscription, you will be required to pay the then-current non-promotional subscription rate to renew your subscription or to activate a new subscription.
If you do not turn off auto-renewal and you continue to use our subscription service, you re-affirm and authorize us to charge your form of payment at the end of each subscription term for an additional term of the same duration as the initial term and at the then-current, non-promotional subscription rate for the same product or service.
If the product or service that you last purchased has changed in any way or is no longer offered, you agree and authorize us to charge your form of payment at the renewal of your subscription term for a product or service that is the most similar, as determined by us, to the product or service that you previously purchased, even if the price of such product or service is not the same as the prior product or service that you purchased. You agree to be responsible for any such charges, and we reserve the right to obtain payment directly from you if necessary.
All subscription listings are sold to run the full term that is chosen by the provider. The term starts on the date that the member submits the full or initial (as applicable) payment and expires one year thereafter. For example, for an annual subscription term, if the member submits payment for the subscription on July 1st, the subscription would expire on June 30 of the following year. If you renew your subscription listing, or if your subscription listing automatically renews, your listing will remain online for the new subscription period without refund.
Generally, no refunds are available unless a member qualifies for a refund under any special program we may have in effect. If you believe you qualify for a refund, you may contact customer support by sending your request to the address listed under “Contact Us” above and include your listing number, and your reason for requesting a refund. We will then determine, in our sole discretion, whether any refund is due. If you sell your property and no longer wish for the listing to remain online, please contact us and we can remove the listing; however, no refund will be owed.
If, in our sole discretion, any provider submits unsuitable material to our Site or into our database, is not abiding by local rental regulations and is creating a nuisance in its community, misuses the Site or our online system or is in material breach of these Terms, we reserve the right to limit the provider’s use of the Site, impact the provider’s listing(s) and/or terminate such provider’s listing immediately without refund. In addition, if we become aware of or receive a complaint or a series of complaints from any user or other third party regarding a provider’s listing or business practices that, in our sole discretion, warrants the immediate removal of such provider’s listing from the Site (for example, and without limitation, if a provider double-books a property for multiple travelers on the same date, or engages in any practice that, in our sole discretion, would be considered deceptive, unfair or improper within the vacation rental industry or in an online marketplace for vacation rentals, if we determine or suspect that the provider’s payment-related practices or procedures are not secure, legal or otherwise proper, or if we receive a complaint that any listing’s content infringes on the rights of a third party), then we may immediately terminate such provider’s listing(s) or subscription(s) without notice to the provider and without refund. We assume no duty to investigate complaints. Finally, if any provider is abusive or offensive to any employee or representative of Luingo, we reserve the right to terminate such provider’s listing(s) or subscription(s) immediately without refund.
Additionally, you agree to defend and indemnify Luingo, its affiliated companies, and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: